We’re recruiting!

Incident Response Officer

Campaign Against Antisemitism (CAA) is the UK’s leading organisation fighting antisemitism nationwide. We aim to assist members of the British Jewish community in reporting antisemitic crime to the relevant authorities, pursuing criminal cases through to resolution, and offering a layer of support and a consistent point of contact for the victim.

Our volunteer Incident Response Officers work with victims and witnesses throughout the process. The people who contact our Incident Response Unit are often reaching out to us in a time of distress, and you will be the first person from CAA that they hear from, staying involved in each case and building a relationship.

We also offer support to members of the public who want to report antisemitic incidents of any kind, even if they are not criminal offences. This would include antisemitism in the traditional media, on social media, at university, in the workplace or in any other arena.

As an Incident Response Officer you will:

  • Respond to telephone calls and e-mails, liaising with members of the public who report or have experienced antisemitic crimes or abuse;
  • Gather and record evidence objectively using our cloud-based systems to properly log and catalogue cases raised through the Incident Response Unit;
  • Take part in fortnightly meetings to ensure that cases are properly dealt with in a professional and timely manner; and
  • Act as a consistent point of contact for members of the public who have witnessed or experienced antisemitism.

New volunteers in the Incident Response Unit do not necessarily require any particular experience, however you must be passionate about providing support to victims. All volunteers receive training in how to respond to different types of cases, and how to assist those who need our help.

Communication with witnesses and victims: Our Incident Response Officers are responsible for liaising with members of the public. You will have a high level of proficiency in English, be able to write clearly and precisely, and will have a friendly, empathetic and professional telephone manner.

Evidence analysis: You will be trained to assess and report antisemitic incidents, which will require you to become acquainted with numerous types of historical and contemporary antisemitism. You will need to be comfortable with modern technology such as social media platforms, which you may need to review to understand the full context of particular cases.

Being an active team member: Although this is a volunteer role with an expected weekly commitment requirement of two to five hours, the Incident Response Unit holds fortnightly meetings which you will need to attend as regularly as possible. Incident Response Officers act as consistent points of contact for cases that they handle, so although it is not required that you are active everyday, it will be important that you are able to make yourself available at multiple points throughout the week to ensure that victims and witnesses do not have to wait too long to receive updates from you as their cases progress.