Lufthansa apologises after apparently barring all Jewish passengers from flight due to mask dispute with some Jewish passengers
Lufthansa has apologised after apparently barring all visibly Jewish passengers from a flight due to a mask dispute with a few passengers who happened to be Jewish.
It was reported that there was a dispute between staff managing the boarding of flight LH1334 from Frankfurt to Budapest on 4th May and some visibly Jewish passengers, reportedly over the wearing of masks. The pilot then apparently decided that no visibly Jewish passengers were to be allowed on to the flight, regardless of whether they were part of the same group or were prepared to wear a mask.
A video was recorded appearing to show a member of the airline’s ground staff explaining to a passenger that he was being prevented from boarding because he was Jewish.
The Jewish passengers were predominantly American and many had flown from New York in order to visit the grave of a Hasidic rabbi. Around 100 passengers were affected.
The German airline apologised and said that it was investigating the incident, which has caused an uproar in the Jewish world.
In a statement, the airline said: “Lufthansa regrets the circumstances surrounding the decision to exclude the affected passengers from the flight, for which Lufthansa sincerely apologises. While Lufthansa is still reviewing the facts and circumstances of that day, we regret that the large group was denied boarding rather than limiting it to the non-compliant guests. We apologise to all the passengers unable to travel on this flight, not only for the inconvenience, but also for the offense caused and personal impact.
“Lufthansa and its employees stand behind the goal of connecting people and cultures worldwide. Diversity and equal opportunity are core values for our company and our corporate culture. What transpired is not consistent with Lufthansa’s policies or values. We have zero tolerance for racism, antisemitism and discrimination of any type. We will be engaging with the affected passengers to better understand their concerns and openly discuss how we may improve our customer service.”
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